Operations/Departmental Manager Level 5 - Employer's Guide

Apprenticeships are designed to help businesses meet their needs, giving you, the employer access to skilled workers for the future. Each apprentice can be nurtured to become a specialist on the chosen vocation, giving your business a highly skilled workforce for the future.

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.


An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Key areas that the apprentice will develop:

Organisational Performance – delivering results

- Operational Management - Project Management - Finance

Interpersonal Excellence – managing people and developing relationships

- Leading People - Managing People - Building Relationships - Communication

Personal Effectiveness – managing self

- Managing People - Building Relationships - Communication


-Takes responsibility – Inclusive – Agile – Professionalism

Employers involved in creating the standard: CMI, Acivico, Agillisys, Anglo Educational, Balfour Beatty, Barchester Healthcare, Barclays Bank, Boots UK Ltd, BBC, Civil Service, Codegent, Co-op, Evolution Partnership, HMRC, Kinetin Confectionery, NISA Retail Limited, One Stop, Opus Building Services, Sainsbury’s, Santander UK plc, Serco, umi Digital / Anglo Educational, Virgin Media, ILM, TUI, Markerstudy, Babcock, Gateshead Council, Lifetime

We can offer a bespoke package for your company, ranging from 20-30 months to complete the apprenticeship and guide you through the 20% off the job training.

What will it cost me?

If you have less than 50 employees, employing an apprentice who is 16-18 years old or aged 19-24 who have been in care, or who have a local authority care plan means you will not pay anything towards the cost of apprenticeship training and assessment. To make things even better you will be entitled to a £1000 incentive, paid in two instalments after 90 days and 365 days.

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